A Constellation of Resources for Wholesale Brokers
A Constellation of Resources for Wholesale Brokers
Rotating Employee Portrait
Christopher Barrow
A Constellation of Resources for Wholesale Brokers
Rotating Employee Portrait
Christopher Barrow

Vela Job Openings

Looking to join the team?

Vela is always searching for highly motivated and talented individuals to join the team. Our current job openings for underwriting, claims, and home office positions are posted below. Please apply directly by using the "Click to Apply" link. 

If you have questions about current opportunities at Vela Insurance Services, please contact​ our Human Resources department. ​​

Senior Complex Claims Specialist

Atlanta, GA

Ideal candidate will have 8-10 years or more of commercial general liability claims experience, with significant experience in complex coverage and litigated claims.  Specific knowledge and expertise in New York Labor law and construction related claims are critical to this role.  New York Adjuster License a plus.  

Candidates must be capable of working under limited supervision and working with a remote manager.     In this role, the claims professional investigates, evaluates, negotiates, and resolves litigated and non-litigated bodily injury, property damage, personal and advertising injury, and claims of high exposure and complexity.

This position is located in Atlanta, Georgia.   Some travel would be required. ​

Duties and responsibilities:

  • Analyze coverage, identify coverage issues, and prepare coverage letters for supervisor approval
  • Focus on specialized claims  in the area of construction defect
  • Investigate and evaluate liability
  • Investigate and evaluate damages
  • Manage litigation by assigning counsel from the approved panel where applicable, establish litigation plan and budget, coordinate with defense counsel, and continuously review the potential for resolution.
  • Establish timely reserves within authority and re-evaluate throughout the life of the claim
  • Maintain up-to-date, appropriate file documentation and written file notes
  • Maintain an active diary and productive file inventory
  • Timely completion of all required large loss reporting
  • Negotiate settlements within authority limit granted, and attend mediations, Mandatory Settlement Conferences, and/or Alternative Dispute Resolutions
  • Proactively control the work product and expense of outside vendors
  • Develop and maintain positive customer relationships and provide superior customer service
  • Timely identify all potential opportunities for co-insurance, transfer of risk and/or subrogation
  • Ability to Work with designated assigned accounts
  • Recognize and investigate fraud
  • Comply with deductible/self-insured retention recovery protocol
  • Meet all State licensing requirements
  • Adhere to all statutory regulations, Unfair Claims Practices acts, and corporate Best Practices
  • Demonstrated success in handl​ing cases that involve New York Labor law is critical for this role

​Bachelor's Degree preferred

Eight (8) or more years claims handling experience or equivalent experience.

In-depth knowledge of the insurance industry, including legal and regulatory environments.

A strong functional and developing knowledge of substantive laws and legal procedures.

Attributes and superior command of the skills necessary for handling complex primary, excess and surplus lines claims for various lines of business, including:

  • Effective problem solving (identifying issues and effective solutions)
  • Sound decision making
  • Commitment and dedication to job responsibilities
  • Ability to adapt to changing job requirements
  • Willingness to accept constructive criticism
  • Focus under stress
  • Accuracy
  • Strong organizational ability
  • Clear, concise, and complete verbal and written communication
  • Proactive consideration of customer needs and concerns
  • Positive attitude
  • Interest and willingness to learn
  • Acting with integrity
  • Robust negotiation skills
  • Commitment to continuous improvement
  • Willingness to help others
  • Ability to build collaborative working relationships within overall organization
  • Ability to work on multiple projects or assignments.
  • Ability to exercise strategic thinking.
  • Excellent file documentation skills.

Products and services described above are provided through various surplus lines insurance company subsidiaries of W. R. Berkley Corporation and offered through licensed surplus lines brokers. Not all products and services may be available in all jurisdictions, and the coverage provided by an insurer is subject to the actual terms and conditions of the policies issued. Surplus lines insurance carriers do not generally participate in state guaranty funds and insureds are therefore not protected by such funds. This material does not amend, or otherwise affect, the provisions or coverages of any insurance policy issued. It is not a representation that coverage does or does not exist for any particular claim or loss under any such policy. Coverage depends on the facts and circumstances involved in the claim or loss, all applicable policy provisions and any applicable law. Availability of coverage referenced in this document can depend on underwriting qualifications and state regulations.

Vela Insurance Services conducts business as Vela Insurance Services, LLC in California as a licensed surplus lines broker (License Number 0C94218).