A Constellation of Resources for Wholesale Brokers
A Constellation of Resources for Wholesale Brokers
Rotating Employee Portrait
Crystal Swoboda
A Constellation of Resources for Wholesale Brokers
Rotating Employee Portrait
Crystal Swoboda


Claims Forms
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Claims Office
11516 Nicholas Street
Suite 301
Omaha, NE 68154
Find the right Claims Specialist for you:

We help customers at the moments that matter most...
and usually those moments involve claims.

Vela never outsources your clients' claims. It’s too important that your client is treated right, so we handle claims in-house. Our Claims Management division is responsive, helpful, and knowledgeable…meaning fewer problems for you, better results for your client.

  • Our claims professionals’ experience benefits our policyholders daily. Our team has worked in claims on average for 20 years, and many of our staff have earned top-level credentials: AICs, AIMs, ARMs, CPCUs, SCLAs, and JDs. See for yourself: we’ve posted a full listing of our claims staff online. With this much experience, we can handle your most complex and difficult claims to a successful resolution.
  • Our claims handling practices make it easy to do business with us. You can report a claim by phone, fax or email. We'll contact you within 24 hours with an assigned adjuster and claim number.  You’ll get a written acknowledgement of the claim, and we’ll begin an immediate investigation to determine liability and coverage. As your claim progresses, you may contact us for a status at any time. All adjusters will have real-time access to your files, thanks to our paperless technology.
  • Your client gets the best possible defense. Our preferred panel law firms are located throughout the United States. These attorneys have some of the highest academic and professional qualifications around. They are highly specialized in insurance defense matters and all aspects of litigation.
  • Our cost-containment programs contribute to your client’s bottom line:
    • Litigation Management: We bring the best law firms together with our claims professionals to create more efficient ways to manage litigation.
    • Legal Expense Review/Audit: We review all legal bills to determine whether the time billed is necessary, reasonable, and adheres to our Litigation Guidelines.
    • Recovery Services: Our in-house staff pursues ALL opportunities for recovery. They provide a maximum return while still maintaining a high level of professionalism.
    • Expense Management of Vendors: We choose vendors that have long-term relationships with our company and recognize the importance of the bottom line.

We’ve posted our claims form to the left for your convenience.  If you have any questions or need to report a claim, please call (866) 915-7478 or email claims@vela-ins.com

Products and services described above are provided through various surplus lines insurance company subsidiaries of W. R. Berkley Corporation and offered through licensed surplus lines brokers. Not all products and services may be available in all jurisdictions, and the coverage provided by an insurer is subject to the actual terms and conditions of the policies issued. Surplus lines insurance carriers do not generally participate in state guaranty funds and insureds are therefore not protected by such funds. This material does not amend, or otherwise affect, the provisions or coverages of any insurance policy issued. It is not a representation that coverage does or does not exist for any particular claim or loss under any such policy. Coverage depends on the facts and circumstances involved in the claim or loss, all applicable policy provisions and any applicable law. Availability of coverage referenced in this document can depend on underwriting qualifications and state regulations.

Vela Insurance Services conducts business as Vela Insurance Services, LLC in California as a licensed surplus lines broker

(License Number 0C94218).